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Frequently Asked Questions

 
 

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This is my first web site and I'm a bit confused about the whole process.  Can you help?
Can I cancel my account at any time?
Can I make changes to my site whenever I want?
Do you put any banners or pop ups on my site?
Can I put my own photos, sounds and movies on my website?
How long before my hosting account will be set up?
Domain Names
I don't have a domain name.  Can I get one from you?
I already own a domain name.  Can I use it with you?
Email
Will I get email with my web site?
Do you have web based email?
Will I be able to send website email from my computer?
Web Hosting Service
Is your service reliable?
What time of connection do you have?
Other
What if I have a question that isn't answered here?
 
   
This is my first web site and I'm a bit confused about the whole process.  Can you help?

We sure can.  We have created a helpful tip page specifically for people who are putting up their first web site.  Please click here.

Can I cancel my account at any time?

Absolutely.  We obviously hope you never will, but if you should decide to cancel simply contact us via our support page and let us know. 

If I cancel prior to my next billing date, can I get a refund or partial refund for the time I haven't used?

No, sorry.  We do not issue refunds or partial refunds.

Can I make changes to my website whenever I want?

Yes.  You can make changes whenever you like 24 hours a day, 7 days a week.

 Do you run any banners or pop ups on my site?

Absolutely not.  This is your website not ours.  You have total control over your website.  We don't put anything on it. 

Can I use my own photos, sounds or movies on my website? 

Absolutely.  You are more than welcome to use any image you like.  We accept images in .gif, .bmp or .jpeg formats.  We accept sound and video files in the following formats:  wav, mid, midi, av, ra, rm, mp3, avi, mov and mpeg. 

How long before my hosting account will be set up?

In most cases, once you order one of our hosting plans your account will be set up within 12 hours.  During this time we not only set up your account, we also screen for fraudulent transactions. 

 

I don't have a domain name.  Can I get one from you?

Yes.  When you activate your account with us, the order screen will have a domain name search function that enables you to search for and choose the domain name you want.  Simply choose the available domain name you want, enter it on the order form and we will do our best to get it for you.  It's as simple as that.  The cost for this is just $15.95 and the domain is registered in your name not ours.

I already own a domain name.  Can I use it with you?

You sure can.  Just ask your current domain registrar to point your domain name to the following name servers:

ns1.websiteforme.com
64.62.139.99
ns2.websiteforme.com
64.62.139.100
Will I get email with my website?

Yes.  Each account comes with a Pop 3 account and unlimited email addresses.  What this means is that you can have as many email addresses as you can think of.  For example, you@yourdomain.com, sales@yourdomain.com, contact@yourdomain.com, etc.  Any combination of letters and/or numbers you can think of you can put in front of the @yourdomain.com and make it an e-mail address. 

Do you have web based email?

Yes.  We provide you with a web based email account.  This means that you can check all email that comes in to your main email address from any computer.  You can also send email online from this account from any computer.  

Will I be able to send website email from my computer?

Yes.  You can send an email from you@yourdomain.com (or whatever address you specify in front of the @yourdomain.com) from your computer at home or work.  If you have one of the major e-mail systems such as Outlook or Outlook Express, this will be no problem at all.  You will simply need to tell your email system what web site address(es) you would like to use. 

This is very easy to do and will take you less than 5 minutes to set up.  We have step-by-step instructions for how to do this in our user's web site help section.

Is the web hosting service you provide reliable?

Yes!  Your web site won't do you any good if people can't see it.  We have a 99.8% uptime percentage and our network is monitored 7 days a week, 24 hours a day. 

What type of connection do you have?

We run Unix servers and have one of the fastest direct connections to the internet in the world.  Our connectivity consists of multiple OC-3, OC-6 and OC-12 connections.  For comparison purposes, a T-1 line is good for up to 1.544 Mbps, T-3: 45 Mbps, OC-3: 155 Mbps, and OC-12: 622 Mbps. 

What does that mean in English? 

Our connection is fast. 

What if I have a question that isn't answered here?

We would be happy to answer it for you.  Please click here and ask us.

 

 

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