E-Mail Frequently Asked Questions

It will take you less than 5 minutes to set up your e-mail account.  Click here and our tutorial will show you step by step what you need to do. 

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How do I use my web mail account?

Click here to see exactly how to set up and use your web mail account.

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How do I access my web mail account?

You can access your web mail account in two ways.  You can log in to your domain's control panel at www.yourdomain.com/cpanel and click the words Web Mail or you can simply type www.yourdomain.com/webmail in your browser bar.  The webmail username and password is the same as the login information for your control panel.

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What is a POP e-mail account?

A POP e-mail account is simply a web mail mailbox.  Yahoo Mail and HotMail are examples of Pop e-mail accounts.  With a Pop account you can send and receive all e-mail from one of your domain e-mail addresses from any computer.  You don't have to only send and receive e-mail on "your" computer.  For example, let's say you have 3 e-mail addresses set up for your account - you@yourdomain.com, contact@yourdomain.com and information@yourdomain.com.  You can set up your POP e-mail account so that all e-mail that comes in goes to your web mail box.    

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How do I create a POP e-mail account?

You don't need to create a POP account.  We have already created one for you. 

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What is a default address and how do I create one?

A default address is simply a catch-all address.  If someone mis-spells one of your e-mail addresses you still want to get the e-mail so you tell the system where to send all the e-mail that isn't properly addressed.  

Click here for step by step instructions on how to create a default e-mail address.

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What is an autoresponder and how do I create one?

An autoresponder is an e-mail message that you create that is sent to people who send mail to a the address you specify.  For example, let's say that you have created contact@yourdomain.com for potential clients to use to e-mail you.  You may choose to create an autoresponder that says something along the lines of "Thank you for contacting us.   Please expect a response from us shortly."

For instructions on how to create an autoresponder, click here.

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What is e-mail blocking and how do I do it?

E-mail blocking is often called spam filtering.  For example, you can block e-mail from a certain e-mail address or that contains certain words (like "sex".)  This is a really useful feature.

Click here for instructions on how to set this up.

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What is e-mail forwarding and how do I set this up?

E-mail forwarding allows you to forward the e-mail that comes in to your domain to the address(es) you specify.  For example, if you have set up the following e-mail addresses - you@yourdomain.com and yourpartner@yourdomain.com you want to make sure that you get your e-mail and your partner gets his or her e-mail.  To do this you would set up forwarding.  You would tell the system to send all of you@yourdomain.com e-mail to whatever e-mail you like (for example, you@earthlink.net) and all mail that comes in to yourpartner@yourdomain.com to wherever your partner would like it sent (for example, yourpartner@yahoo.com.)

For instructions on how to set this up, please click here.

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What are mailing lists and how do I set these up?

Mailing lists are simply group e-mail lists.  They are mainly used for large groups.  Please note that you must have permission from the recipients before sending out mass e-mails.  Otherwise it can be considered spam.  Not only is spam against our terms of service, it usually annoys the recipients so we urge you to make sure that you have the permission of the recipients before sending out group e-mails.

For instructions on setting up a mailing list, click here.  Once you have created the mailing list, click Edit, log in using the password you have specified and follow the instructions listed.    

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How do I get visitors to my web site?

Please click here for our list of site promotion tips and suggestions on what to do and what to avoid.

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Spam is being sent to e-mail addresses I have listed on my web site.  Are you guys sending it?

Absolutely not!  We do not sell, rent or give out any of our customer information and we don't spam you with garbage offers.  There are scripts that allow an electronic "spider" to go from web site to web site on the internet collecting e-mail addresses.  If you are getting spam sent to one of the e-mail addresses listed on your web site chances are a spammer has collected your address that way.

If you are getting spam sent to you, you can block the spammer's e-mail through our spam-filtering system.  Click here for instructions on how to set this up.

If you have any questions that aren't answered here, please click here to ask us.  We are here to help you.